| Category الفئات | Subcategory تصنيف فرعي | Priority | Ticket Type | TO (24H) | CC | ESCALATION LEVEL 1 (48H) | ESCALATION LEVEL 2 | ESCALATION LEVEL 3 | Call Type |
| PRODUCT | Missing Items | M | Complaints | Store Supervisor | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa Afbenyamin@panda.com.sa Fulfilment Area Lead | To : Fulfilment Area Lead CC:BBukhari@panda.com.sa MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa Store Supervisor | To : BAElbaba@panda.com.sa CC: BBukhari@panda.com.sa MAlmarwan@panda.com.sa Fulfilment Area Lead panda@eandenterpriseksa.sa | To : MMSidani@panda.com.sa CC: BBukhari@panda.com.sa MAlmarwan@panda.com.sa BAElbaba@panda.com.sa Fulfilment Area Lead panda@eandenterpriseksa.sa | |
| Quality | M | Complaints | Store Supervisor | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa Afbenyamin@panda.com.sa Fulfilment Area Lead | To : Fulfilment Area Lead CC:BBukhari@panda.com.sa MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa Store Supervisor | To : BAElbaba@panda.com.sa CC: BBukhari@panda.com.sa MAlmarwan@panda.com.sa Fulfilment Area Lead panda@eandenterpriseksa.sa | To : MMSidani@panda.com.sa CC: BBukhari@panda.com.sa MAlmarwan@panda.com.sa BAElbaba@panda.com.sa Fulfilment Area Lead panda@eandenterpriseksa.sa | ||
| Expired | H | Complaints | Store Supervisor | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa Afbenyamin@panda.com.sa Fulfilment Area Lead | To : Fulfilment Area Lead CC:BBukhari@panda.com.sa MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa Store Supervisor | To : BAElbaba@panda.com.sa CC: BBukhari@panda.com.sa MAlmarwan@panda.com.sa Fulfilment Area Lead panda@eandenterpriseksa.sa | To : MMSidani@panda.com.sa CC: BBukhari@panda.com.sa MAlmarwan@panda.com.sa BAElbaba@panda.com.sa Fulfilment Area Lead panda@eandenterpriseksa.sa | ||
| Damaged | H | Complaints | Store Supervisor | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa Afbenyamin@panda.com.sa Fulfilment Area Lead | To : Fulfilment Area Lead CC:BBukhari@panda.com.sa MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa Store Supervisor | To : BAElbaba@panda.com.sa CC: BBukhari@panda.com.sa MAlmarwan@panda.com.sa Fulfilment Area Lead panda@eandenterpriseksa.sa | To : MMSidani@panda.com.sa CC: BBukhari@panda.com.sa MAlmarwan@panda.com.sa BAElbaba@panda.com.sa Fulfilment Area Lead panda@eandenterpriseksa.sa | ||
| PRICE, PROMO & CAMPAIGNS | Wrong Price | M | Complaints | AAOtudi@panda.com.sa | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa | To : maradi@panda.com.sa CC: MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa MNajemudeen@panda.com.sa AZulqarnain@panda.com.sa AAOtudi@panda.com.sa | To : MMSidani@panda.com.sa CC: BBukhari@panda.com.sa maradi@panda.com.sa MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa RAlomari@panda.com.sa | To : Achehade@panda.com.sa CC: BBukhari@panda.com.sa maradi@panda.com.sa MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa RAlomari@panda.com.sa MMSidani@panda.com.sa | |
| Missing Price | H | Complaints | AAOtudi@panda.com.sa | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa | To : maradi@panda.com.sa CC: MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa MNajemudeen@panda.com.sa AZulqarnain@panda.com.sa AAOtudi@panda.com.sa | To : MMSidani@panda.com.sa CC: BBukhari@panda.com.sa maradi@panda.com.sa MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa RAlomari@panda.com.sa | To : Achehade@panda.com.sa CC: BBukhari@panda.com.sa maradi@panda.com.sa MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa RAlomari@panda.com.sa MMSidani@panda.com.sa | ||
| Promo not working | H | Complaints | AAOtudi@panda.com.sa | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa | To : maradi@panda.com.sa CC: MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa MNajemudeen@panda.com.sa AZulqarnain@panda.com.sa AAOtudi@panda.com.sa | To : MMSidani@panda.com.sa CC: BBukhari@panda.com.sa maradi@panda.com.sa MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa RAlomari@panda.com.sa | To : Achehade@panda.com.sa CC: BBukhari@panda.com.sa maradi@panda.com.sa MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa RAlomari@panda.com.sa MMSidani@panda.com.sa | ||
| Fake campaign | H | Complaints | NA | N | N | N | |||
| Promo Code Issue | H | Complaints | AZulqarnain@panda.com.sa | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa MNajemudeen@panda.com.sa MAHussain@panda.com.sa SZaheeruddin@panda.com.sa | To : maradi@panda.com.sa CC: MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa MNajemudeen@panda.com.sa AZulqarnain@panda.com.sa AAOtudi@panda.com.sa | To : MMSidani@panda.com.sa CC: BBukhari@panda.com.sa maradi@panda.com.sa MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa RAlomari@panda.com.sa | To : Achehade@panda.com.sa CC: BBukhari@panda.com.sa maradi@panda.com.sa MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa RAlomari@panda.com.sa MMSidani@panda.com.sa | ||
| Digital Gift Cards Issue | H | Complaints | AZulqarnain@panda.com.sa | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa MNajemudeen@panda.com.sa MAHussain@panda.com.sa SZaheeruddin@panda.com.sa | To : maradi@panda.com.sa CC: MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa MNajemudeen@panda.com.sa AZulqarnain@panda.com.sa AAOtudi@panda.com.sa | To : MMSidani@panda.com.sa CC: BBukhari@panda.com.sa maradi@panda.com.sa MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa RAlomari@panda.com.sa | To : Achehade@panda.com.sa CC: BBukhari@panda.com.sa maradi@panda.com.sa MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa RAlomari@panda.com.sa MMSidani@panda.com.sa | ||
| TECHNICAL | App | H | Complaints | MYIbrahim@panda.com.sa | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa GHussien@panda.com.sa AAAhmed@panda.com.sa | To : MNajemudeen@panda.com.sa CC: MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa MYIbrahim@panda.com.sa | To : MMSidani@panda.com.sa maradi@panda.com.sa CC: BBukhari@panda.com.sa MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa RAlomari@panda.com.sa | محمد عامر | |
| Invoice | H | Complaints | AZulqarnain@panda.com.sa | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa MNajemudeen@panda.com.sa MAHussain@panda.com.sa | To : MNajemudeen@panda.com.sa CC: MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa MAHussain@panda.com.sa AZulqarnain@panda.com.sa | To : MMSidani@panda.com.sa maradi@panda.com.sa CC: BBukhari@panda.com.sa MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa RAlomari@panda.com.sa | مصطفى | ||
| Payment | H | Complaints | AZulqarnain@panda.com.sa | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa MNajemudeen@panda.com.sa MAHussain@panda.com.sa | To :MNajemudeen@panda.com.sa CC: MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa MAHussain@panda.com.sa AZulqarnain@panda.com.sa | To : MMSidani@panda.com.sa maradi@panda.com.sa CC: BBukhari@panda.com.sa MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa RAlomari@panda.com.sa | تحسين | ||
| ONLINE SERVICES | Credits | H | Complaints | AZulqarnain@panda.com.sa | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa MNajemudeen@panda.com.sa MAHussain@panda.com.sa SZaheeruddin@panda.com.sa | To : maradi@panda.com.sa CC: MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa MNajemudeen@panda.com.sa MAHussain@panda.com.sa AZulqarnain@panda.com.sa | To : MMSidani@panda.com.sa CC: BBukhari@panda.com.sa MMSidani@panda.com.sa maradi@panda.com.sa MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa RAlomari@panda.com.sa | ||
| Order Placement | H | Complaints | AZulqarnain@panda.com.sa | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa MNajemudeen@panda.com.sa MAHussain@panda.com.sa SZaheeruddin@panda.com.sa | To : maradi@panda.com.sa CC: MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa MNajemudeen@panda.com.sa MAHussain@panda.com.sa AZulqarnain@panda.com.sa | To : MMSidani@panda.com.sa CC: BBukhari@panda.com.sa MMSidani@panda.com.sa maradi@panda.com.sa MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa RAlomari@panda.com.sa | |||
| App Description Issue | H | Complaints | RAlomari@panda.com.sa | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa | To : maradi@panda.com.sa CC: MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa RAlomari@panda.com.sa | To : MMSidani@panda.com.sa CC: BBukhari@panda.com.sa MMSidani@panda.com.sa maradi@panda.com.sa MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa RAlomari@panda.com.sa | |||
| Delivery | H | Complaints | Store Supervisor | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa rkalhartani@panda.com.sa Fulfilment Area Lead | To : BAElbaba@panda.com.sa CC:BBukhari@panda.com.sa MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa WHassan@panda.com.sa MAlqiyadi@panda.com.sa | To : MMSidani@panda.com.sa CC: BBukhari@panda.com.sa MAlmarwan@panda.com.sa MMSidani@panda.com.sa BAElbaba@panda.com.sa panda@eandenterpriseksa.sa | |||
| Click & Collect | H | Complaints | Store Supervisor | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa rkalhartani@panda.com.sa Fulfilment Area Lead | To : BAElbaba@panda.com.sa CC:BBukhari@panda.com.sa MAlmarwan@panda.com.sa PandaAgents@solexplus.com.sa WHassan@panda.com.sa MAlqiyadi@panda.com.sa | To : MMSidani@panda.com.sa CC: BBukhari@panda.com.sa MAlmarwan@panda.com.sa MMSidani@panda.com.sa BAElbaba@panda.com.sa panda@eandenterpriseksa.sa | |||
| Scan & Go | H | Complaints | NA | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa rkalhartani@panda.com.sa | To : BAElbaba@panda.com.sa CC:BBukhari@panda.com.sa MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa WHassan@panda.com.sa MAlqiyadi@panda.com.sa | To : MMSidani@panda.com.sa CC: BBukhari@panda.com.sa MAlmarwan@panda.com.sa MMSidani@panda.com.sa BAElbaba@panda.com.sa panda@eandenterpriseksa.sa | |||
| Order Status | H | Complaints | Store Supervisor | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa rkalhartani@panda.com.sa Fulfilment Area Lead | To : BAElbaba@panda.com.sa CC:BBukhari@panda.com.sa MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa WHassan@panda.com.sa MAlqiyadi@panda.com.sa | To : MMSidani@panda.com.sa CC: BBukhari@panda.com.sa MAlmarwan@panda.com.sa MMSidani@panda.com.sa BAElbaba@panda.com.sa panda@eandenterpriseksa.sa | |||
| Staff Behavior | Staff behaviour | H | Complaints | Store Supervisor | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa Fulfilment Area Lead | To : BAElbaba@panda.com.sa CC:BBukhari@panda.com.sa MAlmarwan@panda.com.sa PandaAgents@solexplus.com.sa WHassan@panda.com.sa MAlqiyadi@panda.com.sa | To : MMSidani@panda.com.sa CC: BBukhari@panda.com.sa MAlmarwan@panda.com.sa MMSidani@panda.com.sa BAElbaba@panda.com.sa panda@eandenterpriseksa.sa | ||
| Bulk | H | Complaints | Store Supervisor | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa Fulfilment Area Lead | To : BAElbaba@panda.com.sa CC:BBukhari@panda.com.sa MAlmarwan@panda.com.sa PandaAgents@solexplus.com.sa WHassan@panda.com.sa MAlqiyadi@panda.com.sa | To : MMSidani@panda.com.sa CC: BBukhari@panda.com.sa MAlmarwan@panda.com.sa MMSidani@panda.com.sa BAElbaba@panda.com.sa panda@eandenterpriseksa.sa | |||
| Staff Support | H | Complaints | Store Supervisor | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa Fulfilment Area Lead | To : BAElbaba@panda.com.sa CC:BBukhari@panda.com.sa MAlmarwan@panda.com.sa PandaAgents@solexplus.com.sa WHassan@panda.com.sa MAlqiyadi@panda.com.sa | To : MMSidani@panda.com.sa CC: BBukhari@panda.com.sa MAlmarwan@panda.com.sa MMSidani@panda.com.sa BAElbaba@panda.com.sa panda@eandenterpriseksa.sa | |||
| Staff Look & Feel | H | Complaints | Store Supervisor | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa Fulfilment Area Lead | To : BAElbaba@panda.com.sa CC:BBukhari@panda.com.sa MAlmarwan@panda.com.sa PandaAgents@solexplus.com.sa WHassan@panda.com.sa MAlqiyadi@panda.com.sa | To : MMSidani@panda.com.sa CC: BBukhari@panda.com.sa MAlmarwan@panda.com.sa MMSidani@panda.com.sa BAElbaba@panda.com.sa panda@eandenterpriseksa.sa | |||
| Staff hygiene | H | Complaints | Store Supervisor | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa Fulfilment Area Lead | To : BAElbaba@panda.com.sa CC:BBukhari@panda.com.sa MAlmarwan@panda.com.sa PandaAgents@solexplus.com.sa WHassan@panda.com.sa MAlqiyadi@panda.com.sa | To : MMSidani@panda.com.sa CC: BBukhari@panda.com.sa MAlmarwan@panda.com.sa MMSidani@panda.com.sa BAElbaba@panda.com.sa panda@eandenterpriseksa.sa | |||
| Staff Conflict | H | Complaints | Store Supervisor | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa Fulfilment Area Lead | To : BAElbaba@panda.com.sa CC:BBukhari@panda.com.sa MAlmarwan@panda.com.sa PandaAgents@solexplus.com.sa WHassan@panda.com.sa MAlqiyadi@panda.com.sa | To : MMSidani@panda.com.sa CC: BBukhari@panda.com.sa MAlmarwan@panda.com.sa MMSidani@panda.com.sa BAElbaba@panda.com.sa panda@eandenterpriseksa.sa | |||
| ELECTRONICS | Delivery | H | Complaints | Store Supervisor | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa rkalhartani@panda.com.sa Fulfilment Area Lead | To : BAElbaba@panda.com.sa CC:BBukhari@panda.com.sa MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa WHassan@panda.com.sa MAlqiyadi@panda.com.sa | To : MMSidani@panda.com.sa CC: BBukhari@panda.com.sa MAlmarwan@panda.com.sa MMSidani@panda.com.sa BAElbaba@panda.com.sa panda@eandenterpriseksa.sa | ||
| Damage | H | Complaints | Store Supervisor | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa Fulfilment Area Lead | To : BAElbaba@panda.com.sa CC:BBukhari@panda.com.sa MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa WHassan@panda.com.sa MAlqiyadi@panda.com.sa | To : MMSidani@panda.com.sa CC: BBukhari@panda.com.sa MAlmarwan@panda.com.sa MMSidani@panda.com.sa BAElbaba@panda.com.sa panda@eandenterpriseksa.sa | |||
| SAFETY ISSUE | Food poisoning | H | Complaints | Hygiene and GRC | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa | To : MMSidani@panda.com.sa BAElbaba@panda.com.sa CC:BBukhari@panda.com.sa MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa WHassan@panda.com.sa MAlqiyadi@panda.com.sa | To : Achehade@panda.com.sa CC: BBukhari@panda.com.sa MAlmarwan@panda.com.sa MMSidani@panda.com.sa BAElbaba@panda.com.sa panda@eandenterpriseksa.sa | ||
| Harm from facilities | H | Complaints | Store operations | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa | To : MMSidani@panda.com.sa BAElbaba@panda.com.sa CC:BBukhari@panda.com.sa MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa WHassan@panda.com.sa MAlqiyadi@panda.com.sa | To : Achehade@panda.com.sa CC: BBukhari@panda.com.sa MAlmarwan@panda.com.sa MMSidani@panda.com.sa BAElbaba@panda.com.sa panda@eandenterpriseksa.sa | |||
| MOC | H | Complaints | MAlmarwan@panda.com.sa | BBukhari@panda.com.sa panda@eandenterpriseksa.sa MAlmarwan@panda.com.sa mabaker@panda.com.sa mamdohaljhni@eandenterpriseksa.sa mahjoubalmadani@eandenterpriseksa.sa | To : MMSidani@panda.com.sa BAElbaba@panda.com.sa CC:BBukhari@panda.com.sa MAlmarwan@panda.com.sa panda@eandenterpriseksa.sa WHassan@panda.com.sa MAlqiyadi@panda.com.sa | To : Achehade@panda.com.sa CC: BBukhari@panda.com.sa MAlmarwan@panda.com.sa MMSidani@panda.com.sa BAElbaba@panda.com.sa panda@eandenterpriseksa.sa |
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article